// Hotels & Accommodation industry translations - English
export const hotelsEn = {
  // Hero section
  hotelsTitle: "Hotels & Accommodation",
  hotelsHeroTitle: "Equip Your Hotel with WhatsApp & Voice Booking Agents",
  hotelsHeroSubline:
    "We provide your hotel, serviced apartments, or hostel with WhatsApp & Voice agents to manage bookings, front desk, guest services, and requests—to serve your guests quickly and efficiently",
  hotelsCtaWhatsApp: "WhatsApp",
  hotelsCtaBooking: "Enable Bookings",
  hotelsCtaGuestService: "Enable Guest Service",
  hotelsCtaRoomService: "Enable Room Service",

  // Section 1 - WhatsApp Concierge
  hotelsSection1Badge: "WhatsApp Concierge",
  hotelsSection1Title: "WhatsApp Concierge for Your Hotel Guests",
  hotelsSection1Desc:
    "We enable your hotel to answer guest inquiries 24/7, show room photos and amenities, and book rooms automatically. With an AI assistant that speaks Arabic and English.",
  hotelsSection1Feature1:
    "Answers guest questions 24/7 (room types, rates, amenities, location...)",
  hotelsSection1Feature2:
    "Shares room photos, amenities, and virtual tour videos",
  hotelsSection1Feature3: "Checks availability and books the room in two taps",
  hotelsSection1Feature4:
    "Captures guest details + consent and pushes to PMS with tags",
  hotelsSampleChat: "Sample chat (EN / AR)",
  hotelsChat1ArGuest: "هل يوجد غرفة كينغ مطلة على البحر من 10-13 أكتوبر؟",
  hotelsChat1ArAgent:
    "متوفر غرفة كينغ مطلة على البحر من 10-13 أكتوبر، سعر الليلة 850 ريال (شامل الإفطار). هل تريد حجزها؟",
  hotelsChat1EnGuest: "Do you have a King Sea View from Oct 10-13?",
  hotelsChat1EnAgent:
    "King Sea View is available Oct 10-13, 850 SAR/night (breakfast included). Shall I book it?",
  hotelsQuickReplies: "Quick-reply buttons",
  hotelsQuickReply1: "Virtual tour",
  hotelsQuickReply2: "Book now",
  hotelsQuickReply3: "Talk to a person",
  hotelsQuickReply4: "Cancellation policy",

  // Section 2 - Booking Flow
  hotelsSection2Badge: "Booking System",
  hotelsSection2Title: "Seamless Booking System for Your Hotel",
  hotelsSection2FlowTitle: "Booking Flow",
  hotelsSection2Flow1: "Choose dates + room type + number of guests",
  hotelsSection2Flow2: "Smart agent shows available rooms + rates",
  hotelsSection2Flow3: "Guest chooses + pays deposit or full amount",
  hotelsSection2Flow4: "Auto-confirmation + QR code for entry",
  hotelsSection2Flow5: "Reminder day before + option to modify booking",
  hotelsSection2Flow6: "One-tap check-in on arrival day",
  hotelsSection2Microcopy:
    "A secure payment link will be sent (no card requested in chat)",
  hotelsSection2PaymentOptions: "Payment options",
  hotelsSection2PaymentOption1: "Full payment upfront",
  hotelsSection2PaymentOption2: "Booking deposit only (30%)",
  hotelsSection2PaymentOption3: "Pay on arrival (VIP guests)",

  // Section 3 - Virtual Tour
  hotelsSection3Badge: "Interactive Tours",
  hotelsSection3Title: "Virtual Tours & Live Streams",
  hotelsSection3Feature1: "360 video tours of rooms and amenities",
  hotelsSection3Feature2: "Live-stream on demand from front desk staff",
  hotelsSection3Feature3:
    "Questions embedded in video interface → delivered to staff",
  hotelsSection3InteractiveDemo: "Interactive demo",
  hotelsSection3Question1: "How wide is the balcony?",
  hotelsSection3Question2: "Are curtains included?",
  hotelsSection3ComplianceText:
    "Measurements are pulled from room floorplan/metadata",

  // Section 4 - Guest Service
  hotelsSection4Badge: "Guest Service",
  hotelsSection4Title: "Intelligent Guest Service Management for Your Hotel",
  hotelsSection4HowItWorksTitle: "How It Works",
  hotelsSection4Step1: "Guest sends request via WhatsApp (text + photos)",
  hotelsSection4Step2:
    "AI categorizes: room service, housekeeping, front desk, maintenance",
  hotelsSection4Step3: "Auto-dispatches to appropriate team with attachments",
  hotelsSection4Step4: "Staff accepts ← guest gets time estimate",
  hotelsSection4Step5: "Upon completion, guest confirms closure",
  hotelsSection4ExampleRequest:
    "Need extra towels and coffee pods in room 302.",
  hotelsSection4ExampleAI:
    "AI: Housekeeping request. Priority Normal. Dispatch to housekeeping team.",
  hotelsSection4Categories: "Request Categories",
  hotelsSection4Cat1: "Room service (food, drinks)",
  hotelsSection4Cat2: "Housekeeping (towels, cleaning)",
  hotelsSection4Cat3: "Front desk (billing, extensions)",
  hotelsSection4Cat4: "Maintenance (AC, TV, plumbing)",
  hotelsSection4Cat5: "Concierge (tours, transport)",

  // Section 5 - Check-in/Check-out
  hotelsSection5Badge: "Smart Check-in/out",
  hotelsSection5Title: "Digital Check-in & Check-out for Your Hotel",
  hotelsSection5Checkin: "Check-in Flow",
  hotelsSection5CheckinStep1: "Guest uploads ID + payment method",
  hotelsSection5CheckinStep2: "System verifies identity + processes payment",
  hotelsSection5CheckinStep3: "Digital key sent (QR or mobile key)",
  hotelsSection5CheckinStep4: "Welcome message + hotel guide",
  hotelsSection5Checkout: "Check-out Flow",
  hotelsSection5CheckoutStep1: "Guest confirms checkout time",
  hotelsSection5CheckoutStep2: "System reviews mini-bar + room charges",
  hotelsSection5CheckoutStep3: "Final bill sent + payment processed",
  hotelsSection5CheckoutStep4: "Digital key deactivated",
  hotelsSection5CheckoutStep5: "Feedback request + loyalty points",

  // Section 6 - Voice Agent
  hotelsSection6Badge: "Phone Support",
  hotelsSection6Title: "Intelligent Voice Agent for Your Hotel",
  hotelsSection6Subtitle: "Arabic & English",
  hotelsSection6Capabilities: "Capabilities",
  hotelsSection6Cap1: "Answers hotel questions (rates, amenities, location...)",
  hotelsSection6Cap2: "Books rooms via natural conversation",
  hotelsSection6Cap3:
    "Collects guest phone + email ← shares WhatsApp link for details",
  hotelsSection6Cap4: "Human handoff on request or when complexity detected",
  hotelsSection6OpenerEn:
    "Welcome to {{brand}}. I can book rooms, answer hotel questions, or transfer you to front desk. How may I help you?",
  hotelsSection6OpenerAr:
    "مرحبًا بك في {{brand}}. أستطيع حجز الغرف، الإجابة عن الأسئلة، أو تحويلك إلى الاستقبال. كيف أستطيع مساعدتك؟",
  hotelsSection6Compliance:
    "Voice configured for hotel location (Qatar, Saudi, UAE); VOIP privacy compliant",

  // Section 7 - Payments & Deposits
  hotelsSection7Badge: "Secure Payments",
  hotelsSection7Title: "Secure Payment System for Your Hotel",
  hotelsSection7Flow: "Deposits, full payments, room charges, mini-bar",
  hotelsSection7Method1: "Credit/Debit card",
  hotelsSection7Method2: "Apple Pay / Google Pay",
  hotelsSection7Method3: "Bank transfer (for group bookings)",
  hotelsSection7Method4: "Corporate billing (for business accounts)",
  hotelsSection7RefundPolicy: "Auto-refund if cancelled within policy window",
  hotelsSection7Compliance:
    "PCI-compliant payment gateways: Checkout.com, Stripe, Tap",

  // Section 8 - Guest CRM & Loyalty
  hotelsSection8Badge: "Guest Management",
  hotelsSection8Title: "Guest CRM & Loyalty System for Your Hotel",
  hotelsSection8Feature1:
    "Guest profiles (stay history, preferences, special requests)",
  hotelsSection8Feature2:
    "Auto-segments: first-time, returning, VIP, corporate",
  hotelsSection8Feature3: "Loyalty points per stay + tier upgrades",
  hotelsSection8Feature4: "Personalized offers and promotions",
  hotelsSection8Feature5: "Birthday/anniversary recognition",
  hotelsSection8BroadcastExample: "Sample broadcast",
  hotelsSection8BCTitle: "Exclusive offer for our valued guests!",
  hotelsSection8BCBody:
    "Weekend getaway: 2 nights + breakfast, 15% off. Book now: {{link}}",
  hotelsSection8BCTarget: "To: Returning guests, last stay >3 months ago",
  hotelsSection8BCOpt: "Guests can opt out anytime",

  // Section 9 - Analytics & Owner Digest
  hotelsSection9Badge: "Analytics & Insights",
  hotelsSection9Title: "Analytics Dashboard for Your Hotel",
  hotelsSection9Metric1: "Occupancy rate (daily, weekly, monthly)",
  hotelsSection9Metric2: "RevPAR (Revenue Per Available Room)",
  hotelsSection9Metric3: "ADR (Average Daily Rate)",
  hotelsSection9Metric4: "Booking conversion rate",
  hotelsSection9Metric5: "Guest satisfaction scores",
  hotelsSection9Metric6: "Service request resolution time",
  hotelsSection9OwnerDigest: "Weekly owner digest",
  hotelsSection9DigestSample:
    "Last week: 85% occupancy, RevPAR 650 SAR, ADR 765 SAR. 42 bookings (28 WhatsApp, 14 phone). Guest satisfaction: 4.7/5. 67 service requests (all resolved on time).",

  // Section 10 - Integrations
  hotelsSection10Badge: "Integrations",
  hotelsSection10Title: "Connect With Tools You Use",
  hotelsSection10Integration1: "PMS: Opera, Protel, Mews, Cloudbeds",
  hotelsSection10Integration2: "Payments: Stripe, Tap, Checkout, Sadad",
  hotelsSection10Integration3: "Channel Managers: Booking.com, Expedia, Agoda",
  hotelsSection10Integration4: "Messaging: WhatsApp Business API, SMS, email",
  hotelsSection10Integration5: "Accounting: QuickBooks, Xero, Zoho Books",
  hotelsSection10Integration6: "Analytics: Google Analytics, Mixpanel",
  hotelsSection10Integration7: "Webhooks: Route to internal systems",

  // Section 11 - Security, Privacy & Compliance
  hotelsSection11Badge: "Security & Compliance",
  hotelsSection11Title: "Protecting Your Hotel and Guest Data",
  hotelsSection11Encryption:
    "End-to-end encryption (TLS 1.3 in transit + AES-256 at rest)",
  hotelsSection11RBAC:
    "RBAC: owner, manager, front desk, housekeeping, maintenance, guest",
  hotelsSection11PCI: "PCI-DSS compliant payment processing",
  hotelsSection11DataRetention:
    "Data retention rules: guest data deleted 1 year after checkout",
  hotelsSection11DataRights:
    "Data rights: guest requests export or deletion ← processed within 7 days",
  hotelsSection11ComplianceGCC:
    "Complies with: Qatar PDPL, UAE NDMO, Saudi NCA, GDPR",

  // Section 12 - FAQs
  hotelsSection12Badge: "Quick Questions",
  hotelsSection12Title: "Frequently Asked Questions",
  hotelsFAQ1Q: "Can I modify my booking after payment?",
  hotelsFAQ1A:
    "Yes, within cancellation policy window. Full refund if >24h, 50% if >12h.",
  hotelsFAQ2Q: "Is my payment data secure?",
  hotelsFAQ2A:
    "Yes. Secure payment links, PCI-compliant processing. No card data stored in chat.",
  hotelsFAQ3Q: "Can I request early check-in or late check-out?",
  hotelsFAQ3A:
    "Yes, via WhatsApp. Subject to availability and possible charges.",
  hotelsFAQ4Q: "What if I need help during my stay?",
  hotelsFAQ4A:
    "Send a message via WhatsApp anytime. Our team will respond promptly.",
  hotelsFAQ5Q: "Is my data protected?",
  hotelsFAQ5A:
    "Yes. TLS 1.3, AES-256, and complies with Qatar, Saudi, UAE data privacy.",

  // Section 13 - Get started
  hotelsSection13Title: "Get Started Empowering Your Hotel",
  hotelsSection13Subtitle: "What we set up for you",
  hotelsSection13Setup1:
    "Connect WhatsApp and phone number; pick agent tone (Arabic/English)",
  hotelsSection13Setup2:
    "Import room types, rates, and availability from PMS or Excel",
  hotelsSection13Setup3: "Configure photo/video library + virtual tour links",
  hotelsSection13Setup4:
    "Set up payment gateway (Checkout, Stripe); deposit rules",
  hotelsSection13Setup5:
    "Spin up sandbox environment ← test a booking ← deploy live",
};
