// Public Sector industry translations - English
export const publicSectorEn = {
  // Hero Section
  publicSectorTitle: "Public Sector",
  publicSectorHeroTitle:
    "Make it easy for citizens to book, apply, pay, and get updates via WhatsApp",
  publicSectorHeroSubline:
    "Make it easy for citizens to book, apply, pay, and get updates via WhatsApp, web, and voice—securely, bilingually (AR/EN), and at scale.",
  psCtaStartFree: "Start Free",
  psCtaBookDemo: "Book a Demo",
  psCtaTalkSales: "Talk to Sales",

  // B2B Note
  psB2BNoteTitle: "Important Note",
  psB2BNote:
    "Mawidi doesn't serve citizens directly. We equip your department/authority with tools to enable WhatsApp/Voice appointments, applications, service requests, fee payments, alerts, and case updates for your constituents.",

  // Who This Is For
  psWhoForTitle: "Who This Is For",
  psWhoFor1: "Municipal services (311)",
  psWhoFor2: "Immigration & ID",
  psWhoFor3: "Transport/Traffic",
  psWhoFor4: "Courts & Notary",
  psWhoFor5: "Licensing & Permits",
  psWhoFor6: "Utilities (water/electricity)",
  psWhoFor7: "Social services",
  psWhoFor8: "Housing",
  psWhoFor9: "Public health & clinics",
  psWhoFor10: "Universities/TVET departments",

  // What Mawidi Enables
  psWhatTitle: "What Mawidi Enables",
  psWhat1Title: "WhatsApp & Voice Agents",
  psWhat1Desc:
    "Agents your team configures to handle FAQs, book appointments, accept applications, collect fees/fines, and send status updates",
  psWhat2Title: "Two-Way Inbox + Broadcasts",
  psWhat2Desc: "WA/SMS/Email with quiet hours, templates, and SLAs",
  psWhat3Title: "Payments",
  psWhat3Desc:
    "Secure links (cards/digital wallets/local gateways), deposits/pre-auth, refunds/credit notes with audit trail",
  psWhat4Title: "Secure Documents & E-Sign",
  psWhat4Desc:
    "ID scans, forms, consents through secure upload links—not inside chat",
  psWhat5Title: "Queues, SLAs & Routing",
  psWhat5Desc:
    "Emergency/Urgent/Routine, skill-based assignment, and geotagged requests",
  psWhat6Title: "Analytics & Dashboards",
  psWhat6Desc: "Demand, SLA compliance, revenue, and satisfaction",

  // Core Citizen Flows
  psCoreFlowsTitle: "Core Citizen Flows",

  psFlow1Title: "1) Appointments",
  psFlow1Use:
    "Use for: ID renewal, immigration, driving tests, court counters, utility office visits",
  psFlow1WaSnippetAr: "موعد تجديد الهوية الأسبوع القادم؟",
  psFlow1WaSnippetEn: "Appointment for ID renewal next week?",
  psFlow1WaResponseAr:
    "متاح الاثنين 10:40 أو الثلاثاء 2:10 في المركز الرئيسي. يرجى إحضار الهوية القديمة + صورة. نؤكد؟",
  psFlow1WaResponseEn:
    "Available Mon 10:40 or Tue 2:10 at Main Center. Bring old ID + photo. Confirm?",
  psFlow1Includes:
    "Includes: location map, required documents, .ics calendar invite, reschedule/cancel links, check-in QR",

  psFlow2Title: "2) Applications & Permits",
  psFlow2Examples:
    "Building permits, vendor licenses, parking, event permissions",
  psFlow2Step1: "Guided questions in WhatsApp (light intake)",
  psFlow2Step2: "Secure portal link to upload drawings/IDs (not in chat)",
  psFlow2Step3: "Fee calculation → pay link",
  psFlow2Step4:
    "Review queue → status updates (Received → Under Review → Decision)",
  psFlow2Step5: "E-sign permit; download stamped PDF",
  psFlow2MicrocopyAr: "طلب رخصة البناء قيد المراجعة. القرار المتوقع 12 أكتوبر.",
  psFlow2MicrocopyEn:
    "Your Building Permit application is Under Review. Expected decision by Oct 12.",

  psFlow3Title: "3) Service Requests / 311",
  psFlow3Examples:
    "Potholes, streetlight outages, waste, water leaks, noise complaints, park issues",
  psFlow3How:
    "Citizen sends text + photos/video + location pin. Agent asks follow-ups. AI triage (assistive) assigns category, priority, crew, and ETA window.",
  psFlow3TemplateAr:
    "تم تعيين فريق. الوصول المتوقع غدًا 10–12. التتبع: {{link}}.",
  psFlow3TemplateEn: "Crew assigned. ETA Tomorrow 10–12. Track: {{link}}.",
  psFlow3Note:
    "AI triage is assistive only. Life-safety items are auto-escalated to human dispatch.",

  psFlow4Title: "4) Fees, Fines & Payments",
  psFlow4Examples:
    "Traffic fines, licensing fees, permit charges, court fees, utilities",
  psFlow4Features:
    "Secure pay links, partial payments, installment plans (if allowed), instant receipts, refunds/waivers per policy with audit trail, self-serve balance/statement portal",
  psFlow4PaymentAr: "ادفع {{amount}} ر.ق بأمان: {{pay_link}}",
  psFlow4PaymentEn: "Pay QAR {{amount}} securely: {{pay_link}}",

  psFlow5Title: "5) Identity, Documents & E-Sign",
  psFlow5Features:
    "OTP verification, doc OCR (ID/passport), selfie match (optional), multi-signer e-sign (time/IP/hash)",
  psFlow5SafetyAr:
    "يرجى عدم مشاركة أرقام الهوية أو البنك عبر الدردشة—استخدموا الروابط الآمنة.",
  psFlow5SafetyEn:
    "Don't share ID numbers or bank details in chat—use secure links.",

  psFlow6Title: "6) Citizen Communications",
  psFlow6Inbox: "Two-way inbox with assignments, notes, and SLAs",
  psFlow6Broadcasts:
    "Broadcasts (consent & quiet hours): weather alerts, closures, outage notices, policy updates, election reminders, vaccination campaigns",
  psFlow6TemplateAr: "انقطاع مياه في المنطقة 14 من 2–4 م للصيانة.",
  psFlow6TemplateEn: "Water outage in Zone 14 2–4 PM for maintenance.",

  // Accessibility & Languages
  psAccessTitle: "Accessibility & Languages",
  psAccessFeature1:
    "Arabic/English with RTL support, clear/simple copy, and quick-reply buttons",
  psAccessFeature2:
    "Low-bandwidth option (text-first), SMS fallback, voice agent for non-digital users",
  psAccessFeature3:
    "Screen-reader friendly phrasing; attach PDFs with alt descriptions",

  // Security, Privacy & Governance
  psSecurityTitle: "Security, Privacy & Governance",
  psSecurityFeature1:
    "Encryption in transit/at rest; role-based access; field masking for PII",
  psSecurityFeature2:
    "Audit logs (who viewed/exported), retention controls, data residency options",
  psSecurityFeature3: "Consent capture, opt-out keywords, quiet hours",
  psSecurityFeature4: "Sensitive docs via secure portal; never inside chat",
  psSecurityFeature5: "Configurable policies for FOI/records requests",

  // Analytics & Outcomes
  psAnalyticsTitle: "Analytics & Outcomes",
  psAnalytics1: "Appointment show rate, queue times, SLA compliance",
  psAnalytics2: "Application throughput & decision times; fee collection %",
  psAnalytics3: "311 close times, first-visit fix, repeat incidents by area",
  psAnalytics4: "Messaging performance (open/reply time, language mix)",
  psAnalytics5:
    "Weekly executive digest to Email/WhatsApp with hotspots & staffing hints",
  psDigestSampleAr:
    "هذا الأسبوع: تراكم بلاغات 311 −18%، الالتزام بالـSLA 92%، تحصيل الرسوم 1.4 م ر.ق.",
  psDigestSampleEn:
    "This week: 311 requests −18% backlog, SLA on-time 92%, fees collected QAR 1.4M.",

  // Integrations
  psIntegrationsTitle: "Integrations",
  psIntegration1: "Payments (cards/wallets/local gateways)",
  psIntegration2: "Document storage (Drive/S3)",
  psIntegration3: "Maps/GIS (geotag & layers)",
  psIntegration4: "Calendars & queueing systems",
  psIntegration5: "Contact center/IVR",
  psIntegration6: "Case/ticketing",
  psIntegration7: "Identity/eKYC",
  psIntegration8: "Accounting/ERP",
  psIntegration9: "Webhooks & API",

  // FAQs
  psFAQTitle: "FAQs",
  psFAQ1Q: "Is Mawidi B2B?",
  psFAQ1A:
    "Yes—we enable your public-sector workflows; we don't serve citizens directly.",
  psFAQ2Q: "Emergency routing?",
  psFAQ2A:
    "Voice/WA flows can surface emergency notices and route to official hotlines; they do not replace emergency services.",
  psFAQ3Q: "Multi-language?",
  psFAQ3A: "Full AR/EN with RTL; more languages via templates.",
  psFAQ4Q: "Data residency?",
  psFAQ4A:
    "Regional hosting options available; retention and export policies configurable.",
  psFAQ5Q: "Accessibility?",
  psFAQ5A: "SMS fallback, voice agent, and low-bandwidth text flows supported.",

  // Get Started
  psGetStartedTitle: "Get Started",
  psGetStartedStep1:
    "Connect your WhatsApp number & (optional) hotline; choose AR/EN agent tone",
  psGetStartedStep2:
    "Configure appointment types, application categories, and 311 request types",
  psGetStartedStep3:
    "Link payments and set fees/fines, refunds, and waiver policies",
  psGetStartedStep4: "Enable secure document upload and e-sign templates",
  psGetStartedStep5:
    "Turn on broadcast segments, SLA rules, and the weekly executive digest",
};
