// Property & Facilities industry translations - English
export const propertyEn = {
  // Hero section
  propertyFacilitiesTitle: "Property & Facilities",
  propertyFacilitiesHeroTitle:
    "Empower Your Property Business with WhatsApp & Voice Agents",
  propertyFacilitiesHeroSubline:
    "We provide property companies with advanced tools to enable viewing bookings, digital applications, video tours, maintenance management, and meeting room bookings—all via WhatsApp, phone, and web.",
  pfCtaWhatsApp: "WhatsApp us",
  pfCtaBookViewing: "Enable Viewing Bookings",
  pfCtaStartApplication: "Enable Digital Applications",
  pfCtaReportIssue: "Enable Maintenance Reports",

  // Section 1 - WhatsApp Property Concierge
  pfSection1Badge: "WhatsApp Concierge",
  pfSection1Title: "WhatsApp Property Concierge for Your Customers",
  pfSection1Desc:
    "Give your company the power to answer customer inquiries 24/7, show photos and floorplans, and book viewings automatically. With an AI assistant that speaks Arabic and English.",
  pfSection1Feature1:
    "Answers property questions 24/7 (rooms, sizes, floorplans, parking...)",
  pfSection1Feature2: "Shares photos, floorplan PDFs, and video tours",
  pfSection1Feature3: "Checks availability and books a viewing in two taps",
  pfSection1Feature4:
    "Captures lead details + consent and pushes them to CRM with tags",
  pfSampleChat: "Sample chat (EN / AR)",
  pfChat1Guest: "Is the 2-bed in Lusail furnished? What are the bills like?",
  pfChat1Agent:
    "It's semi-furnished (wardrobes + kitchen appliances). Bills not included—roughly 450–600 QAR/month. Covered parking included. Can you view it?",
  pfQuickReplies: "Quick-reply buttons",
  pfQuickReply1: "Video tour",
  pfQuickReply2: "Book viewing",
  pfQuickReply3: "Apply",
  pfQuickReply4: "Talk to a person",

  // Section 2 - Book a Viewing
  pfSection2Badge: "ID Collection & Screening",
  pfSection2Title: "Viewing Booking System for Your Company",
  pfSection2FlowTitle: "Booking Flow",
  pfSection2Flow1: "Pick date/time → choose in-person or virtual",
  pfSection2Flow2:
    "Guest uploads photo ID (license, passport, residence permit)",
  pfSection2Flow3:
    "Optional: pay small viewing fee (refunded or credited toward deposit)",
  pfSection2Flow4: "Automated confirmation + reminders",
  pfSection2Flow5: "One-tap check-in on viewing day",
  pfSection2Microcopy:
    "Please upload your valid ID to confirm the viewing (secure link, not in chat)",
  pfSection2IDOptions: "Accepted IDs",
  pfSection2IDOption1: "National ID or GCC card",
  pfSection2IDOption2: "Passport or Qatar residence permit",
  pfSection2IDOption3: "Driver's license (for certain properties)",

  // Section 3 - Video Tour
  pfSection3Badge: "Interactive Tours",
  pfSection3Title: "Interactive Virtual Tour Tools",
  pfSection3Feature1: "360 video tours with hotspot markers",
  pfSection3Feature2: "Live-stream by broker on demand (booked via WhatsApp)",
  pfSection3Feature3:
    "Questions embedded in video interface → delivered to broker",
  pfSection3InteractiveDemo: "Interactive demo",
  pfSection3Question1: "How wide is the living room?",
  pfSection3Question2: "Are blinds included?",
  pfSection3ComplianceText:
    "Measurements are pulled from your floorplan/metadata; RERA-friendly disclosures",

  // Section 4 - Renting/Leasing
  pfSection4Badge: "End-to-End Rentals",
  pfSection4Title: "Complete Rental Management Platform for Your Business",
  pfSection4Subtitle:
    "Application → Approval → Contract → E-sign → Deposit → Move-in",
  pfSection4Step1Title: "Pre-filled application",
  pfSection4Step1Desc:
    "Guest fills form via secure link (ID, salary, employer, references)",
  pfSection4Step2Title: "Automated approval or rejection",
  pfSection4Step2Desc:
    "Rules: income × rent, credit check (Qatar: CIB, UAE: AECB), blacklist",
  pfSection4Step3Title: "Contract generation",
  pfSection4Step3Desc:
    "Auto-populate standard contract + attach terms and conditions",
  pfSection4Step4Title: "E-signature",
  pfSection4Step4Desc: "Both parties sign via Verified Sign or DocuSign",
  pfSection4Step5Title: "Deposit payment",
  pfSection4Step5Desc:
    "Secure pay link (1 month rent + deposit) → First payment held by owner",
  pfSection4Step6Title: "Schedule move-in",
  pfSection4Step6Desc:
    "Tenant picks date/time from calendar; owner gets notification",
  pfSection4Step7Title: "Handover & checkin",
  pfSection4Step7Desc:
    "Inspection checklist with photos + timestamp + one-tap checkin",
  pfSection4Compliance: "Complies with Qatar RERA, UAE Ejari, Saudi Ejar",

  // Section 5 - Maintenance Requests
  pfSection5Badge: "Smart Maintenance",
  pfSection5Title: "Smart Maintenance Management System for Your Company",
  pfSection5HowItWorksTitle: "How It Works",
  pfSection5Step1: "Tenant sends issue via WhatsApp (text + photos/video)",
  pfSection5Step2: "AI triages urgency: low, medium, high, emergency",
  pfSection5Step3: "Auto-dispatches to technician with diagnosis + attachments",
  pfSection5Step4: "Technician accepts ← tenant gets time estimate",
  pfSection5Step5: "Upon completion, tenant confirms closure",
  pfSection5ExampleIssue: "AC dripping water; started today; unit humming.",
  pfSection5ExampleAI:
    "AI: Likely clogged drain line. Priority Medium (24–48h). Dispatch to AC plumber.",
  pfSection5EscalationRules: "Escalation Rules",
  pfSection5EscRule1: "Emergency → instant SMS + immediate call to owner",
  pfSection5EscRule2:
    "Technician didn't respond in 3 hours → auto-assign backup technician",
  pfSection5EscRule3: "SLA exceeded → alert owner + track SLA violation",

  // Section 6 - Office Hire
  pfSection6Badge: "Meeting Rooms & Venues",
  pfSection6Title: "Space Booking Management Platform for Your Company",
  pfSection6Feature1: "Book meeting rooms by the hour or day",
  pfSection6Feature2: "Event venues (halls, outdoor courtyards)",
  pfSection6Feature3: "Visitor management (QR codes or app approval)",
  pfSection6Feature4: "Self-booking portal via WhatsApp or web",
  pfSection6BookingFlow:
    "Guest picks room + date/time + pays → Auto-confirmation + QR code",
  pfSection6CancellationPolicy:
    "Cancellation policy: full refund if cancelled >24h, 50% >12h, non-refundable <12h",

  // Section 7 - Voice Agent
  pfSection7Badge: "Phone Support",
  pfSection7Title: "Intelligent Voice Agent for Your Company",
  pfSection7Subtitle: "Arabic & English",
  pfSection7Capabilities: "Capabilities",
  pfSection7Cap1: "Answers property questions (sizes, rent, parking...)",
  pfSection7Cap2: "Books viewings via natural conversation",
  pfSection7Cap3:
    "Collects guest phone + email ← shares WhatsApp link for more info",
  pfSection7Cap4: "Human handoff on request or when complexity detected",
  pfSection7OpenerEn:
    "Welcome to {{brand}}. I can book viewings, answer property questions, or transfer you to an agent. How may I help you?",
  pfSection7OpenerAr:
    "مرحبًا بك في {{brand}}. أستطيع حجز المعاينات، الإجابة عن الأسئلة، أو تحويلك إلى موظف. كيف أستطيع مساعدتك؟",
  pfSection7Compliance:
    "Voice configured for company location (Qatar, Saudi, UAE); VOIP privacy compliant",

  // Section 8 - Payments & Deposits
  pfSection8Badge: "Secure Payments",
  pfSection8Title: "Secure Payment System for Your Company",
  pfSection8Flow:
    "Viewing fees, security deposits, post-dated checks, monthly rent",
  pfSection8Method1: "Credit/Debit card",
  pfSection8Method2: "Apple Pay / Google Pay",
  pfSection8Method3: "Bank transfer (for large rents)",
  pfSection8Method4: "Post-dated checks (tracked in dashboard)",
  pfSection8RefundPolicy:
    "Auto-refund if cancelled within policy window; partial thereafter",
  pfSection8Compliance:
    "PCI-compliant payment gateways in Qatar: Checkout.com, Stripe, OmanNet",

  // Section 9 - CRM, Comms & Broadcasts
  pfSection9Badge: "Customer Management",
  pfSection9Title:
    "Customer Management and Communication System for Your Company",
  pfSection9Feature1:
    "Guest profiles (location, budget, preferences, viewing history)",
  pfSection9Feature2:
    "Auto-segments: serious searchers, browsers, on-hold, applicants, tenants",
  pfSection9Feature3: "Targeted broadcast messages with consent",
  pfSection9Feature4:
    "Automated reminders (viewings, contract renewal, rent due date)",
  pfSection9BroadcastExample: "Sample broadcast",
  pfSection9BCTitle: "New property in The Pearl now available!",
  pfSection9BCBody:
    "2BR + maid, unfurnished, 8500 QAR/month, parking + gym. Interested?",
  pfSection9BCTarget:
    "To: Active searchers, budget 7000–10000 QAR, The Pearl area",
  pfSection9BCOpt: "Guests can opt out anytime",

  // Section 10 - Security, Privacy & Compliance
  pfSection10Badge: "Security & Compliance",
  pfSection10Title: "Protecting Your Company and Customer Data",
  pfSection10Encryption:
    "End-to-end encryption (TLS 1.3 in transit + AES-256 at rest)",
  pfSection10RBAC: "RBAC: owner, broker, property manager, technician, guest",
  pfSection10KYC: "KYC/ID screening: Onfido or Nafath integration",
  pfSection10DataRetention:
    "Data retention rules: inactive guest files deleted after 1 year",
  pfSection10DataRights:
    "Data rights: guest requests export or deletion ← processed within 7 days",
  pfSection10ComplianceGCC:
    "Complies with: Qatar data privacy laws, UAE NDMO, Saudi NCA",

  // Section 11 - Analytics & Owner Digest
  pfSection11Badge: "Analytics & Insights",
  pfSection11Title: "Analytics and Reporting Dashboard for Your Company",
  pfSection11Metric1:
    "Conversion funnel: inquiry → viewing → application → contract",
  pfSection11Metric2: "Viewing show-up rate (target >70%)",
  pfSection11Metric3: "Average days to lease",
  pfSection11Metric4: "Vacancy rate (currently leased vs vacant)",
  pfSection11Metric5:
    "Maintenance SLA: low 7d, medium 2d, high 12h, emergency 3h",
  pfSection11Metric6: "Meeting room revenue (hours booked × rate)",
  pfSection11OwnerDigest: "Weekly owner digest",
  pfSection11DigestSample:
    "Last week: 18 viewings, 5 applications, 2 contracts signed. Current occupancy 89%. 7 maintenance requests (all closed on time).",

  // Section 12 - FAQs
  pfSection12Badge: "Quick Questions",
  pfSection12Title: "Frequently Asked Questions",
  pfFAQ1Q: "Can I upload my ID via WhatsApp?",
  pfFAQ1A: "You'll get a secure upload link—not via chat.",
  pfFAQ2Q: "If I change my mind after paying viewing fee?",
  pfFAQ2A: "Full refund if you cancel >6 hours before, 50% if <6 hours.",
  pfFAQ3Q: "Can I book multiple viewings at once?",
  pfFAQ3A: "Yes, pick multiple properties from the list.",
  pfFAQ4Q: "What if technician isn't responding?",
  pfFAQ4A:
    "After 3 hours, auto-escalates to backup technician + notifies manager.",
  pfFAQ5Q: "Is my data protected?",
  pfFAQ5A:
    "Yes. TLS 1.3, AES-256, and complies with Qatar, Saudi, UAE data privacy.",

  // Section 13 - Get started
  pfSection13Title: "Get Started Empowering Your Property Business",
  pfSection13Subtitle: "What we set up for you",
  pfSection13Setup1:
    "Connect WhatsApp and phone number; pick agent tone (Arabic/English)",
  pfSection13Setup2:
    "Add property listings (we import from Excel or existing CRM systems)",
  pfSection13Setup3: "Configure photo/video library + virtual tour links",
  pfSection13Setup4:
    "Set up payment gateway (Checkout, Stripe); viewing fee rules",
  pfSection13Setup5:
    "Spin up sandbox environment ← test a viewing ← deploy to live",
};
